Delivery and Returns Policy
Refund and Returns
Please choose carefully. We do not give refunds if:
- tag has been removed and you have already worn the piece
- select and pay for an in stock item you need urgently but don't opt for express delivery
- select an item on custom order that you need urgently (expected 2-4 weeks delivery)
- It item is lost or damaged in transit and insurance is not added to your cart at time of purchase
- Return is outside of the 10 days
In the interest of hygiene we are unable to exchange or refund any hair pieces that have been worn or tried on.
Shipping is a non refundable component on returned items. Within 10 days of purchase you can choose between a refund or exchange or credit where goods are returned in un-used condition and in original packaging. Although because of the delicate nature of our product after one week we will not be able to return any item.
To be eligible for a return, we require a reason for return via your registered email. If we agree to the terms of the refund, we will provide you with a refund reference to include with your shipment. Item must be unused and in the same condition that you received it. It must also be posted in the original packaging at buyers expense.
Additional non-returnable items:
Refund Procedure (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your item only refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: PO Box 115 Nerang Queensland AU 4211
Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Fascinators Direct ships goods Australia wide using Australia Post. We also accept international orders through our website, please contact us enquire about a special order.
Free Shipping Australia wide on all orders
We offer free shipping on all items Australia wide and utilise the Australia Post Regular Postage Service to ensure that all goods are trackable and delivery is generally confirmed within 7 days of being dispatched.
Fascinators Direct are committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days for items that are in stock and 2-4 weeks for completion of any item that is in production; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
In Stock Items
Are items that stocked in our warehouse. These items have been checked for authenticity, quality and compared to the images used on our site that represent them. These items are readily available to be dispatched within 2 days of sale.
Custom orders are not stocked in our warehouse and need to be ordered, so are subject to availability at time of sale. You will be notified within 48 hours of sale of any possible delays or changes in design or materials used. If a product becomes unavailable or our manufacturer advised us of a significant delay in production of the item, we will offer you an exchange for an in stock product (if of lesser value) refunding any balance due or full refund of monies paid.
Orders that are in stock are dispatched within 2 business days from our warehouse. However since all of our items are handmade and the high amount of orders we receive please allow 2 to 4 weeks for completion of any items that are on custom order (plus delivery time).
Items are sent in a sturdy hat box (excluding bulk wholesale orders which are posted together in a large cardboard box suitable for postage/weight and height). We do our best to protect all of our headpieces in transit although if an item does get damaged in the post or lost, we cannot be held responsible. However we do recommend our customers upgrade their postage option to include Signature on Delivery which offers cover for lost or damaged items up-to $100AUD for an additional $2.95 per item.
All our fascinators are handmade. Due to the nature of being made by hand, no two items are exactly the same. Please note that the item photographed may not be the exact piece that is shipped to you however we endeavor to deliver headpieces that are represented by their images.